[Legal] — AXORA®
Terms of sale
How pre-sales, shipping, returns, and warranty work.
Last updated: October 29, 2026
1. Who sells
Holder: the person responsible for the AXORA® brand
Website: thisisaxora.com
Contact: through our contact page
Purchases are made through our online store, powered by the Shopify platform. By placing an order, you agree to these terms and conditions. You must be of legal age to purchase.
2. Products and prices
The characteristics of each garment (fabric, measurements, finishes) are indicated on its product page. The photographs are for illustrative purposes only and may vary slightly in color or finish.
Prices are shown in euros and VAT included. Shipping costs, if any, are shown in the store before you confirm your order.
3. How the pre-sale works
Our drops are manufactured in Limited editions available for pre-orderYou reserve your garment; we close reservations on a specific date and only manufacture the reserved items. Therefore, the delivery time is longer than for a regular purchase.
- Pre-sale period: It is indicated in each drop (opening and closing date).
- Pay: The amount is charged when making the reservation.
- Estimated delivery time: It's indicated in each drop and is counted from the close of the pre-sale. We'll keep you informed by email.
- Delays: If the delivery time is longer than indicated, we will notify you and you can choose between waiting or cancelling the order with a full refund.
- If a drop is not manufactured, We will refund 100% of the amount paid.
4. Payment
You can pay using any of the methods shown in the store at checkout. Payments are processed securely through Shopify's payment gateway; we do not store your card details.
5. Shipping
Available shipping destinations are displayed in the store at checkout. You will receive a tracking email once your order has shipped. Please inspect the package upon receipt and notify us within 48 hours if it arrives damaged or incomplete.
6. Right of withdrawal (returns)
Have 14 calendar days From the moment you receive your order, you can cancel the purchase without needing to provide a reason. To do so:
- Write to us from our contact page indicating your order number and the item you are returning.
- Send the garment back unused, unwashed and with its tags, within 14 days of notifying us.
- Return shipping costs are your responsibility, unless the item is defective or incorrect.
- We will refund the full amount, including the original standard shipping costs, within 14 days of receiving your decision. We may wait to receive the item before issuing the refund.
You can use this template if you prefer: «I hereby inform you that I withdraw from my sales contract for the following item, indicating the order number, the date of receipt, my name and my address.»
7. Size changes
If you need a different size, please contact us within 14 days of receiving your order. As these are limited editions, exchanges are subject to availability; if your size is unavailable, you can return the item as described above.
8. Warranty
All our garments have the 3-year legal guarantee In the event of any non-conformity, in accordance with consumer regulations. If you find a defect, please write to us with photos and we will resolve it through repair, replacement, or refund. Wear and tear from normal use and damage from improper washing or care are not covered.
9. Customer service and complaints
For any questions or complaints, please write to us from our contact page. We will respond as soon as possible. Complaint forms are also available.
10. Applicable legislation
These terms and conditions are governed by Spanish law, specifically consumer protection regulations. In the event of a dispute, if you are a consumer, the courts of your place of residence will have jurisdiction.
Limited-edition streetwear, designed with its community.
Your style your rules